AURORA | Aurora’s 9-1-1 Call Center is in a league of its own.
The call center on Tuesday received the “2010 Outstanding 9-1-1 Call Center” award out of more than 8,000 call centers in the nation.
The award was presented by the E9-1-1 Institute to a few call center staff members at an awards gala in Washington, D.C., that was attended by more than 550 people.
“We were very honored,” said Michael Bedwell, the city’s police and fire dispatch center manager. “We work very hard to become an outstanding call center. We’ve got a great staff, and it’s really nice just to be recognized on a national level for what we’ve done.”
The call center received the award for its high level of customer service even in the face of budget cuts, handling of emergency situations and management of new technology.
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